TotalCover™ Protection Plan
No repairs. No stress. Quick replacements whenever you need them.
Whatever happens to your light — you’re covered.
TotalCover™ 1-Year
12 months of unlimited replacements
Excess fee per claim: £50
TotalCover™ 3-Year
36 months of unlimited replacements
Excess fee per claim: £50
| Plan | Duration | One-off price | Monthly price | Excess per claim |
|---|---|---|---|---|
| TotalCover™ 1-Year | 12 months | £99 | £4.99 | £50 |
| TotalCover™ 3-Year | 36 months | £297 | £4.13 | £50 |
Add TotalCover™ as a one-off during product checkout, or choose the monthly subscription. Monthly payments are collected via Direct Debit and protected by the Direct Debit Guarantee.
1. What is TotalCover™
TotalCover™ is Lyra Lighting’s all-inclusive protection plan for anything that might go wrong after delivery.
- If your light fails, breaks, or is damaged — we replace it.
- You pay a £50 excess fee per approved claim. We cover shipping.
- Unlimited replacements during your plan.
Pre-sales questions: enquiries@lyralighting.solutions
2. What’s covered
Everything except loss or theft.
- Electrical faults or power failures
- Breakages, cracks, or damage
- Water or accidental damage
- Any issue that stops your light working or causes damage
Once the £50 excess is paid, we dispatch a brand-new replacement with free shipping.
3. What’s not covered
- Loss or theft of your product
- Deliberate damage or fraudulent claims
Everything else is covered — no hidden fine print.
4. Eligibility
TotalCover™ must be added at the time of the original purchase. It cannot be added after checkout. Coverage begins on delivery.
5. How to make a claim
- Email returns@lyralighting.solutions with your order number and a short description or photo.
- We verify and approve within 2 business days.
- You pay the £50 excess fee.
- We dispatch a brand-new replacement. Shipping included.
6. Coverage duration
Starts on delivery. Continues for either 12 or 36 months based on your plan. If a replacement is issued, the plan continues to the original end date.
7. Unlimited replacements
Unlimited approved claims during the active term. Each claim requires the £50 excess.
8. Cancellations and refunds
- Cancel anytime by emailing returns@lyralighting.solutions.
- Cancel within 14 days with no claims for a full refund of payments made.
- After 14 days, payments made are non-refundable; future payments stop on cancellation.
9. Direct Debit Guarantee
- Advance notice of any payment changes.
- Immediate refund from your bank in the event of an error.
- Cancel your Direct Debit anytime with your bank or by emailing returns@lyralighting.solutions.
10. Transferability
Applies only to the original purchaser. Not transferable.
11. How this works with our refund policy
Your order is covered by a 30-Day Money-Back Guarantee from delivery. After 30 days, TotalCover™ protects you for the rest of your plan.
See our Refund & Returns Policy.
12. Contact
Lyra Lighting
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Pre-sales & general: enquiries@lyralighting.solutions
Claims & returns: returns@lyralighting.solutions